General Terms and Conditions of Sale

The delivery times specified below are provided for information only. Current circumstances are disrupting our operations and deliveries could be therefore delayed.
Notwithstanding the provisions set out below, store withdrawals are currently suspended, awaiting further instructions from the government.

Preamble

Please read carefully the General Terms and Conditions of Sale and the General Conditions of Use of the Oribuarts.com website. You can also print the full text by clicking on the following link.

1. Seller’s Identification
These General Terms and Conditions of Sale are those of ORIBU ARTS PRIVATE COMPANY with shares with a capital of 10 000 €.
Head office: Patriarchou Ioakeim 30-32, Kolonaki

10675, Athens, Greece
ΓΕΜΗ: 154893101000

Registration code: 154893101000

Tax Identification Number: 801349676

Chamber Registration Number: 327146

Tel: +30 211 4199838

Email: info@oribuarts.com

2. Scope of Application and Acceptance of the General Terms and Conditions of Sale
The purchase of any Products offered on the www.Oribuarts.com website (hereafter known as the “Site”) is subject to these terms and conditions of sale for the Site (“Terms and Conditions of Sale”). Oribu Arts Products are exclusively intended to be sold to end consumers, natural persons or corporations, with the exclusion of all resellers or intermediaries acting on behalf of resellers. Consequently, the customer affirms that it is acting as the end consumer and does not intend to resell the Oribu Arts Products for commercial purposes.
Oribu Arts may update these Terms and Conditions of Sale at any time. You can view the applicable version of the Terms and Conditions of Sale at any time by clicking on the hyperlink labelled “Contact us”. The Terms and Conditions of Sale applicable at the time of entering into the contract of sale are those which are binding on you.In addition, for each purchase of Products on the Site, you will be requested to confirm your acceptance of the current Terms and Conditions of Sale applicable at the date of your order. The said terms and conditions may be viewed prior to and at the moment when you are prompted to confirm that you accept them. To indicate your acceptance, you will need to check the box “I have read and accept the General Terms and Conditions of Sale and Use of the oribuarts.com website, as well as the Privacy Policy.”
Oribu Arts has at its disposal unused materials from various production sites of the Oribu Arts such as silk, cloth and wool and/or manufactured products bearing the Oribu Arts brand ordered for destruction and made from these materials (hereinafter the“ Materials”).

3. Ordering Methods
The Site may be used to order a selection of Oribu Arts brand products (hereafter the “Product(s)”) from ORIBU ARTS, directly online via the Internet for delivery worldwide (see section “8.1 Delivery and Collection Area” below).
You may also place your order by phone at +30 6936540418 from Monday to Friday (except public holidays), from 10:30 a.m. to 6:30 p.m. (GMT+2) and Saturday, 10am to 6pm.
The Site does not permit the placing of special orders that notably consist in the creation of a product that does not exist in our current range of products, or is no longer in the Oribu Arts collection, a bespoke product or the adaptation or customization of a product from Oribu Arts collections, and the manufacturing of the latter by ORIBU ARTS. These Terms and Conditions of Sale therefore do not apply to special orders. For any special orders, please contact our Customer Service by clicking on the “Contact us” hyperlink or by phone at +30 6936540418 from Monday to Friday (except Greek public holidays), from 10:30 a.m. to 6:30 p.m. (GMT+2) and Saturday, 10am to 6pm. We are unable to accept PayPal payments by telephone.

4. Availability of Products
4.1 Services related to pre-orders

Pre-orders allow customers to reserve certain Products advertised on the Website before their release date (hereinafter “pre-orders” or “pre-ordered Product”).

4.2 Availability of Products

Our Product offers and prices are valid as long as they remain visible on the Site, subject to availability. Exceptionally, errors or changes may be made, especially in cases of simultaneous orders of the same Product by several customers.
The availability date of the pre-ordered Product will be explicitly indicated on the Product form. If the availability date changes, you will be notified immediately by email and/or on your client account.
If a Product is unavailable after ordering, we will inform you of such unavailability by email or by phone as soon as possible. You will then be presented with the choice to order an alternative Product from the Site or to cancel your order.
ORIBU ARTS shall not be liable if Products are out of stock or unavailable for orders that have not yet been accepted by ORIBU ARTS.
ORIBU ARTS reserves the right to change the Products offered on the Site at any time and without any prior notice. In order to improve service quality and ensure greater availability of our Products for all customers of the Site, ORIBU ARTS reserves the right to limit the number of Products which can be purchased per customer

5. Ordering Procedure
5.1. Selecting Products

You may at any time add Products to your selection by clicking on “Add to cart”, and choose to complete your order or continue shopping.
You may view your selection by hovering over it or by clicking on “Cart” in the menu on the top right-hand side, where photograph(s) of the Product(s), color and reference number(s), the quantity selected, unit price(s), and the subtotal for the selection will be displayed. You can also choose the country of delivery and your preferred shipping method in order to calculate the shipping costs and as a result the total amount payable. The delivery area and shipping costs may however be changed at a later stage if you wish, and the total amount will be recalculated accordingly.

5.2. Login

Once you have selected the Product(s), click on “complete your order” to begin the process of placing your order.
If you already have a customer account, you will be required to log in and enter your password at this stage.
If you do not yet have an account, you will be prompted to create one by confirming your email address and subsequently creating a password at the “Payment” stage. If using the mobile version of the Site, you will be asked to enter this information when logging in.
Your login and password are strictly for personal use. Consequently, you undertake to store them safely and never disclose them to third parties. You may be held liable for any loss, theft or fraudulent use of your customer account if you have not taken reasonable care; and you must inform Oribu Arts immediately if you become aware of any third party gaining access to your login, password or account.

Once you have created an account you will be able to:
– monitor your deliveries and view your order history;
– return or exchange Products;
– add or edit your delivery and billing addresses for future orders;
– manage your subscription to the Oribu Arts newsletter.

The data recorded by the Site constitutes proof of all transactions made between ORIBU ARTS and its customers. In the event of a dispute between ORIBU ARTS and one of its customers about a transaction made on the Site, the data recorded by ORIBU ARTS will be considered as irrefutable proof of the content of the transaction.

You may have your account deactivated at any time by sending an email to the Customer Service by clicking on the “Contact us” hyperlink. After your account has been deactivated, you are free to create a new one at any time.

5.3. Order confirmation
5.3.a) Confirmation of shipping method

You will be required to confirm the shipping method and to enter the delivery details needed to ship your order successfully: shipping country, title, surname, first name, phone number, delivery address (or the store in which you intend to collect your order, if this service is offered by stores in the selected shipping country – see the section “8.1 Delivery and Collection Area” below)
When confirming the shipping method, you will have the option, for a gift order, to include a cover card and a gift receipt.
Once you have completed this step, click “confirm”.

5.3.b) Confirmation of payment method and payment of order

You may use your delivery address as your billing address or enter a different address. You will then be prompted to select a payment method and enter the relevant information.
At the end of the ordering procedure described above, once you have accepted in their entirety the Terms and Conditions of Sale and Use herein and the Privacy Policy for the Site, click the “Order and pay” button.
To confirm a pre-ordered Product or any other Product requiring a longer handling time, you must also allow ORIBU ARTS to retain your bank details until the product is dispatched and for a maximum duration of 2 months for the purpose of debiting once your order has been dispatched.
The contract of sale is definitively formed at this point.
You must carefully check that your selection is correct before confirming your order. While every effort is made to ensure that the color and design of the Products in the photographs displayed on the Site match those of the original Products, variations may occur, in particular due to color display constraints on your computer equipment. Consequently, ORIBU ARTS shall not be held liable for any error or insubstantial inaccuracy in the photographs or graphic representations of the Products included on the Site. In the event of queries regarding the Products, you may of course contact our Customer Service.

For more information concerning payment methods (currency, methods of payment accepted, etc.), please refer to the section “6. Price – Methods of Payment Accepted” below.
When finished, your order is transmitted to ORIBU ARTS for processing.

ORIBU ARTS reserves the right to not accept any order placed by a customer with whom it has a dispute concerning a prior order, or if ORIBU ARTS has reasonable cause to suspect that such customer has violated these Terms and Conditions, or is engaged in any fraudulent activity, or on any other legitimate grounds.

5.3.c) Confirming the order

You will subsequently receive an order summary by email. The acknowledgement of receipt will mention the total amount of the order, details of the shipping cost and delivery time, the essential characteristics, the quantity and the price and of the Products purchased.
We advise you to keep this acknowledgement of receipt as a hard copy or in an electronic format.
When an order concerns an amount equal to or greater than 120 Euros, ORIBU ARTS shall retain the document that embodies the contract entered into electronically between ORIBU ARTS and a customer for a period starting from the entering into of the contract until the date of delivery of the product and for a period of ten years from this date. You may access this document at any time upon request to the Customer Service by phone at +30 6936540418 from Monday to Friday (except public holidays), from 10:30 a.m. to 6:30 p.m. (GMT+2) and Saturday, 10am to 6pm, or by email, by clicking on the “Contact us” hyperlink, and upon proof of your identity.

6. Price – Methods of Payment Accepted
6.1. Price

The prices of the Products are in EUR, inclusive of taxes. Except in the cases of reimbursement issued i) within the context of exercising the right of withdrawal or ii) due to lack of conformity and hidden defects, ORIBU ARTS will not reimburse the VAT applied on the purchases made on the Site (even in the event where the buyer, after receipt of the Products, re-exports them to a country located outside the European Union).
ORIBU ARTS reserves the rights to amend the prices of the Products on the Site at any time and without any prior notice. Products are invoiced on the basis of a price list posted on the Site at the time of your order, subject to the availability of the Products ordered at this time.
All orders are payable in EUR and must be paid for immediately at the time of ordering. If any of the ordered Products are unavailable (see Section 4 “Product Availability”), only the price and the shipping costs of the available Products will be charged.

6.2. Methods of Payment Accepted
6.2.a) Payment by credit card or debit card

We accept payment by the following credit cards and debit cards: Visa®, Mastercard®, Stripe®. Payments by debit card are authenticated and secured thanks to the 3D Secure system. This system is also known under the names of “Verified by Visa®”, “MasterCard®. During payment, the bank asks the Internet user for his/her personal information in order to check the identity of the card holder and to validate the transaction.

How to pay with 3D Secure on Oribuarts.com:
After validation of your banking details (card number, expiry date and card verification number), a new page will be displayed on which you have to enter the personal information requested by your bank. This information can be:
– the answer to a personal question;
– a password you have previously chosen;
– a code sent by SMS;
– your date of birth…

Once the 3D Secure code is entered and validated by your bank, your order is complete. You will then receive a confirmation email.
Authentication is specific to each bank. For any questions concerning your 3D Secure code, please contact your bank directly.
Your order will only be dispatched after your payment method has been verified and upon receipt of your card’s debit authorization.
Your account will only be charged when the Products are dispatched.

6.2.b) Payment by PayPal

We accept payments through Paypal (except for orders made by phone and pre-orders). When completing your order, you will be automatically redirected to the PayPal platform in which you will need to log in to your account. If you don’t have a PayPal account, you will be able to create one. After the validation of your order with PayPal, you will be redirected to the confirmation page of Oribuarts.com. Additional delivery time may be required for orders completed using PayPal. We are unable to accept PayPal payment for telephone orders and/or exchanges.

The payment of an exchange order is subject to the conditions of Article 11.1.f) below.

7. Title Retention
The Products ordered remain the property of ORIBU ARTS until full payment for the Products has been received by ORIBU ARTS.
However, you assume the risks (in particular regarding loss, theft or damage) relating to the delivered Products from the moment they are delivered to the address specified when placing your order.

8. Shipping Methods

8.1. Delivery and Collection Area
8.1.a) Delivery to a postal address

Products purchased on the site may be delivered worldwide –

excluding the Channel Islands, Guadeloupe, Martinique, French Guiana, Reunion, Mayotte, New Caledonia, and the French Southern and Antarctic Territories); excluding the island of Heligoland and the territory of Büsingen; excluding the Netherlands Antilles and Aruba; excluding the Canary Islands, Ceuta, and Melilla; excluding the Azores and Madeira; excluding Livigno, Campione d’Italia, and the national waters of Lake Lugano; excluding the municipalities of Jungholz and Mittelberg; excluding the Aland Islands; excluding Greenland and Faroe Islands; hereinafter the “Delivery Area”.
Orders cannot be placed for delivery addresses situated outside this Delivery Area.
Notably for security reasons, ORIBU ARTS shall not process any order for which a general delivery address, a P.O. box, or a DX address has been provided.
The Products will be shipped to the delivery address specified when placing your order.

8.2. Shipping Costs

Shipping costs are calculated on the basis of the Products selected, the total value of your order, and the shipping method selected.)
Shipping costs will be calculated on the basis of the total value of the order:

Order total Greek Post (ELTA/
From €100 up to and including €1000 complimentary

8.3. Time Required for Delivery and Collection

The delivery times below run from when your order has been confirmed, except for pre-ordered Products for which the delivery times run from when the Products become available.

8.3.a) Delivery to a postal address

At the beginning of the ordering process, we will provide you with the timeframe required for delivery and the various shipment methods available for the purchased Products and country of delivery. The price of shipping will be due in addition to the price of the purchased Products.

 

8.4 Delivery to the European Union (for Paintings & Original Artworks)

 

All orders to the European Union that includes one or more paintings items require a delivery time of 96 hours.
Seven (7) additional business days are required for all orders containing perfume that are shipped outside of the European Union.

However, ORIBU ARTS reserves the right to divide your order into several shipments. Your credit or debit card shall then be charged accordingly to correspond to the price of Products actually shipped. The shipping costs shall only be charged for a single shipment in accordance with the information contained in your order summary.

9. Delivery Problems
Any failure to deliver, late delivery, unavailability or delay in availability of your Products, exceeding the delivery times stated in Section 8.3 must be reported to our Customer Service as soon as possible. [No claims notified to us more than thirty (30) calendar days from the date of confirmation of your order will be taken into account].

In the event of failure to adhere to the delivery time, you can cancel the order by email or by registered post to the following address:

Oribu Arts P.C 

Patriarchou Ioakeim 30-32, Kolonaki

10675 Athens
Greece

ORIBU ARTS shall be bound to reimburse you the full amount paid, at the latest within fourteen (14) days of the date of the termination of the sale contract. However, if you receive the Product after having exercised this right, you must return it in accordance with the return procedure indicated in Section 10 below.
You should check for any lack of conformity in the Products at the time of delivery and, if any anomalies are found (e.g., open package, damaged goods, etc.), we recommend that you handwrite any reservations, if possible on the delivery note, and sign it.

You should then contact the Customer Service by email by clicking on the “Contact us” hyperlink or by phone at +30 6936540418 from Monday to Friday (except Greek public holidays), from 10:30 a.m. to 6:30 p.m. (GMT+2) and Saturday, 10am to 6pm. If the goods do not conform to your order or you are not satisfied with them, you may return them or ask for an exchange or a refund pursuant to the terms and conditions set forth in section “10. Right of Withdrawal – Returns, Exchanges and Refunds”.

10. Right of Withdrawal – Returns, Exchanges and Refunds
10.1. Right of withdrawal and withdrawal period

You have a legal right of withdrawal of your order under applicable law, without having to provide reasons and without having to pay any penalties.
The general refund policy of ORIBU ARTS allows you to withdraw within seven (7) days from the date of delivery of the Products, without having to provide reasons and without having to pay any penalties. Beyond this time, you will no longer be able to exercise your right of withdrawal.

10.2. Procedure for exercising your right of withdrawal

We offer you the option to fill out and submit a notification of withdrawal online by logging in to your customer account. You will promptly receive email confirmation of your withdrawal.
You may also, within the 7-day withdrawal period indicated above, send to the following address any other form of notification that clearly states your wish to withdraw:

Oribu Arts P.C

Patriarchou Ioakeim 30-32, Kolonaki

10675 Athens
Greece

10.3. Restrictions on the right of withdrawal

For health and safety reasons you may not exercise your right of withdrawal on any silk products or painting Products once the seals on the Products have been opened after delivery.

10.4. Consequence of the right of withdrawal

In the event the product does not comply with your order or in the context of your right of withdrawal, you may ask for an exchange or refund of the Product(s) purchased under the conditions set out in Section 11 below.

11. Procedure for Returns, Exchanges and Refunds
11.1. Returns to the Oribuarts.com Site
11.1.a) Procedure for return free of charge

It will enable us to process returns more efficiently if, when exercising your right of withdrawal, Products are returned in their original packaging (the orange box and if possible the delivery box), together with their purchase invoice or a copy in the case of a partial return. You are responsible for any reduced value of the Product resulting from handling by you beyond what is necessary to establish the nature, characteristics and functioning of the item i.e. handling it only as you would in a retail store. We may make a deduction from the refund below for loss in value to the Product if that loss is the result of unnecessary handling by you.

Returning a product for exchange or refund is free of charge. In order to do this, you must return the Products to us via our carrier, within a maximum of ten (10) days of your notification of withdrawal, by using our system of pre-paid return labels. Log in to your customer account and click on “return or exchange items” in the “Your orders” section.

Follow the instructions which will allow you:
– to choose the Products to return as well as the reason for the return;
– to choose your shipment method (drop-off at the Post Office for orders delivered within Greece or collection of the package at your home, with an appointment service in the latter case);
– to download and print your pre-paid return label (please refer to section “11.1.e Special Products ordered on the Site” for Products not eligible for the pre-paid return label system).

If you are unable or do not wish to use the pre-paid return label service, please contact our Customer Service which will record your return request. You can then return your parcel to the following address within a maximum of fourteen (14) days:

Oribuarts.com

Patriarchou Ioakeim 30-32, Kolonaki

10675 Athens
Greece

In this case, we advise you to take out the insurance offered by your carrier. ORIBU ARTS will not be liable if any Product you wish to return to the Site is lost, sent to the wrong address or delivered late insofar as you must bear the risks of the shipment method you have chosen and initiated.
ORIBU ARTS undertakes to reimburse you the standard shipping costs including parcel tracking. To avail of this please enclose with your return package the delivery invoice stating the parcel tracking number.

In the event of an exchange, the standard shipping costs for the first shipment will be refunded and you will be charged for the costs of the second shipment on the basis of the shipping method selected.
Under no circumstances will it be possible to grant you an electronic credit note for use on the Oribuarts.com Site, nor will the Site issue any store credit for use in a Oribu Arts store.

11.1.b) Exchange

When requesting an exchange, please indicate in the allocated field the Product(s) you wish to receive in exchange for your order.
Should you wish that the chosen product(s) be held for you, please contact our Customer Service.
If the amount of the Product(s) selected in replacement is greater than the amount of the Product(s) returned, you will have to pay the price difference in accordance with these Terms and Conditions of Sale.
If the amount of the Product(s) selected in replacement is less than the amount of the Product(s) returned, ORIBU ARTS will refund the price difference (as a reminder regarding gifts, only the customer having purchased the gift may ask for a refund and have his/her bank account recredited) in accordance with these Terms and Conditions of Sale.
If you ask for an exchange of Products, the shipping costs for the first shipment will be refunded, but you will be charged for the costs of the second shipment on the basis of the shipping method selected.
Please note that the product(s) will be exchanged within seventy-two (72) working hours of receipt.

11.1.c) Refund

If a refund has been requested, the product(s) will be refunded within (a) seventy-two (72) working hours of receipt of the returned good, or (b) fourteen (14) days after the day you provide evidence that you have returned the product(s). You will be sent a confirmation email. The refund, including the delivery costs of the initial order, shall be issued via the same payment method used for the order and in the same currency used by the client when paying for the order.
Please note that your bank may take up to ten (10) business days to issue a refund to your card, depending on processing times. This may vary among card issuers; we have no control over this process or the corresponding processing times. In any event, you will not incur any fees as a result of the reimbursement but we may withhold the refund until we have received the item back or you have supplied evidence of having sent back the item, whichever is the earliest

11.1.d) Gifts ordered on the Oribuarts.com Site

Only the customer having purchased the gift may ask for a refund in the context of the right of withdrawal (insofar as it is only possible to recredit the bank account of the person having ordered the product).

11.1.e) (i) Special return procedure applicable to Original Paintings Products

A special return procedure applies when returning paintings dispatched from Greece. The pre-paid return label service is not available for this category of Products.
You must first submit via your customer account a notification of withdrawal or lack of conformity for the purposes of exchange or refund. You may then, at your own expense, return the parcel to the following address:

Oribuarts.com

Patriarchou Ioakeim 30-32, Kolonaki

10675, Athens, Greece

In this case, we advise you to take out the insurance offered by your carrier. ORIBU ARTS will not be liable if any Product you wish to return to the Site is lost, sent to the wrong address or delivered late insofar as you must bear the risks of the shipment method you have chosen and initiated.
ORIBU ARTS undertakes to reimburse you the standard shipping costs including parcel tracking. To avail of this please enclose with your parcel the delivery invoice stating the parcel tracking number.

11.1.e) (ii) Conditions for Original Paintings Products

Original Paintings Products must not have been opened or used and must be returned in their original packaging.
When returning a defective Product or a Product that has been damaged during delivery, the customer must ensure that the Painting packaging is still hermetically sealed; if this is not possible, please contact our Customer Service on +30 6936540418 from Monday to Friday (except Greek public holidays), from 10:30 a.m. to 6:30 p.m. (GMT+2) and Saturday, 10am to 6pm, or by email via the “Contact us” page.

12. Legal and commercial guarantees
12.1. Legal guarantees

– Legal guarantee of conformity:

ORIBU ARTS will deliver a Product to you that is consistent with the sales contract and free from any defects upon delivery of said Product, in that the Product will be as described, fit for purpose, of satisfactory quality. If the Product does not comply with these requirements you have certain legal rights: in accordance with applicable consumer law, during the expected lifespan of the Product, you are entitled to the following: (a) up to 30 days after delivery and if the Product is faulty you can get a full refund; This is a summary of your key consumer rights] [and for detailed information about the applicable law you should contact Citizens advice or another legal or consumer affairs adviser.

In the event of defects, Products should be returned to the following address:

Oribu Arts

Patriarchou Ioakeim 30-32 Athens, Kolonaki 

10675 Athens
Greece

13. Limitation of Liability
Under no circumstances may ORIBU ARTS be held liable for any damage not resulting from a failure on the part of ORIBU ARTS to comply with one of its obligations.

14. Governing Law – Disputes
These Terms and Conditions of Sale are governed and construed in accordance with Greek law. However, in accordance with Regulation EC 593/2008 of 17 June 2008, these Terms and Conditions shall not preclude compliance on the part of ORIBU ARTS with a provision that is more favorable to the customer, and which shall apply in full by agreement, under the law where the customer has their habitual residence.
In the event of a dispute related to fulfilment of an order, you may have recourse to a conventional mediation procedure or to any other alternative procedure for settlement of a dispute.

If your complaint is about a product, our website or anything else, please use our customer service phone number or email address, available on the contact us page of our website.

You may also be eligible to lodge your complaint on the EU Online Dispute Resolution platform which is available at www.ec.europa.eu/consumers/odr.

Notwithstanding the above, in the event of a dispute, in accordance with the provisions of Regulation No. 44/2001 of 22 December 2000:
– you may file a claim either before the courts where you are domiciled, or before the Greek courts,
– ORIBU ARTS may file a claim before the courts where you are domiciled.

APPENDIX: MODEL WITHDRAWAL FORM
If you wish to exercise your right of withdrawal – in accordance with the conditions provided for in Article 10, you may use the form below:

————————————————– ————————————————– ———-

To: ORIBU ARTS P.C  Patriarchou Ioakeim 30-32, Kolonaki 10675 Athens – Greece.

I hereby notify you of my withdrawal from the contract for the sale of the following product(s):

– Name (s) and reference (s) of the product(s):

– Ordered on:

– Received on:

– Order number:

Name of the customer at the origin of the order:

Customer’s address at the origin of the order:

Signature of the customer in case of notification of this form on paper:

Date: